What types of products do you offer?
Our esteemed collection features a meticulously curated selection of luxurious home furnishings, including opulent bed frames that embody comfort and sophistication, as well as stylish upholstered wall panels that elevate the aesthetic of any bedroom. Each piece is designed to harmonize functionality with an exquisite touch of elegance, ensuring that your living space is nothing short of a sanctuary.
How can I ensure the perfect fit for my space?
To achieve a seamless integration of our products into your home, we recommend measuring your space with precision. Consider the dimensions of your room, the height of your ceilings, and the overall decor. Our product descriptions provide detailed measurements, allowing you to envision how each luxurious item will enhance your environment.
What is your return policy?
We embrace a refined approach to customer satisfaction, offering a 30-day return policy. Should you find that your selection does not meet your expectations, we kindly ask that the item be returned in its original condition, unworn and unused, with all tags intact. This ensures that we can maintain the integrity of our luxurious offerings for future patrons.
How do I initiate a return or exchange?
To commence the return process, please reach out to us via email at urbancraftd@gmail.com. Upon acceptance of your return request, we will provide you with a return shipping label and detailed instructions on how to proceed. For exchanges, we recommend returning the original item and placing a new order to secure your desired selection promptly.
What should I do if my item arrives damaged?
In the unfortunate event that your exquisite piece arrives in a less than perfect condition, we implore you to inspect your order upon reception. Should you discover any defects or damages, please contact us immediately, allowing us the opportunity to rectify the situation and restore your experience to the luxurious standard we uphold.
Do you offer international shipping?
Indeed, we take great pleasure in extending our luxurious offerings beyond borders. We provide international shipping options, ensuring that our curated selection of home furnishings can grace residences across the globe. Please refer to our shipping policy for specific details regarding rates and delivery times.
Can I customize my order?
While we pride ourselves on the elegance and versatility of our existing collection, we understand that some patrons may desire a more personalized touch. We invite you to contact us directly to discuss any customization inquiries, and we will do our utmost to accommodate your unique vision.
How can I contact customer service?
Our dedicated customer service team is at your service, ready to assist you with any inquiries or concerns. You may reach us via email at urbancraftd@gmail.com or by phone at 07909594475. We are committed to providing you with an exceptional experience, reflective of the luxury we represent.